Warranty
SOG Warranty Information
All SOG products are guaranteed against defects in workmanship and materials for the life of the original purchaser. This guarantee is voided (as determined by SOG) by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear or tear that might occur. Using your SOG folding blade or fixed blade knife for any purpose other than cutting or puncturing is considered abuse and may void your warranty.
Fusion Warranty:
All Fusion products are guaranteed against defects in workmanship and materials for one year from date of purchase. This guarantee is voided (as determined by SOG) by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear and tear that may occur. Should you encounter a problem with a Fusion product, please send it directly to SOG Specialty Knives with a copy of the original receipt. Please keep the original receipt for your records, as copies sent with warranty claims will not be returned.
NO receipt, NO warranty, NO exceptions.
Guarantee Claims
All guarantee claims should be directed to the factory. U.S. claims should be sent prepaid and insured. For international claims: call, write, or email SOG’s Warranty Dept. for information.
We are not responsible for lost or stolen packages that do not arrive to our facility.
SOG reserves the right to the repair or replacement of a product at our discretion. Products that are discontinued and not repairable will be returned as-is with a gift certificate of similar value, as determined by SOG, which can be used for a future purchase.
Examples of Non-Warranted items:
Rusted/spotted/stained blades or handles (coated or not), broken or bent knife tips, worn tool components, dull/chipped knife blades, scratched blade/tool coatings, worn/loose Kraton slabs, sheaths and pouches (if brand new sheaths are determined to be defective they are replaced separately from the knife/tool), and broken/lost thumb studs.
SOG Unconditional Pocket Clip Warranty:
Pocket clips can be broken if they are accidentally caught on foreign objects while wearing. To help prevent such occurrences, SOG recommends that you wear your knife in your front pocket, with the knife inside your pocket. If, for whatever reason, your clip bends or breaks and you would like to receive a replacement, email or call SOG’s warranty department. Damage to a knife handle because a clip has snagged is not considered “normal,” and any such damage will be assessed under warranty. Learn more about replacing pocket clips in Knife & Tool Care.
Sharpening:
SOG offers a sharpening service for our products at the minimal charge of $9.00
Broken Blades:
In the unlikely case that your knife blade breaks, we will do a hardness test on it to see if it is within specs and therefore eligible for replacement.
Costs:
SOG will pre-determine the cost of repair or replacement of non-warranted items and communicate the estimated cost to the customer before any work is performed.
When returning product for warranty/replacement
please do the following:
Include a brief note inside your package stating what you are returning, the claimed defect and how it failed. Also, include inside the package, your name, address, and a daytime phone number or email address to reach you in case we have any questions.
Send all warranty claims to:
SOG Specialty Knives, LLC.
Attn: Warranty Dept.
6521 212th St SW
Lynnwood, WA 98036
USA
For any other questions, either call, fax, or email SOG’S
warranty department at:
Phone: 425-771-6230 ext. 229
Toll Free: 1-888-40-KNIFE (405-6433)
Fax: 425-771-7689
Email: warranty@sogknives.com
SOG Specialty Knives, LLC reserves the right to change specifications, prices, and information on this website without notice.