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Shipping Terms

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Order Processing:

Orders are processed Mon-Fri 8am-5pm Pacific Standard Time. All Next Day Air orders placed after 10 AM PST will go out the following business day.

Orders placed before 10 AM PST with UPS Next Day delivery will arrive the following business day.

Orders are generally not processed after 2pm Pacific Time and in no case after 5pm PST, orders received after those times will normally be processed the following business day.

Shipping

UPS does not ship on weekends. Orders shipped via Surepost take an additional business day to process. Shipping time refers to business days.

Shipments to Canada may be delayed at the Border. This is beyond the control of either SOG or UPS, and as such we do not guarantee arrival of expedited orders within any specified time period, nor are we responsible for delays caused by weather. International shipments, including Canada, may have additional duties or fees for which SOG is not responsible. If the customer refuses to pay these associated import fees, the shipment will be abandoned and not refunded.